# 🛠technical-support
Laura·1 reply
<#1217009073653026836> Hello - I need some help please - HelpCenter - Ask AI has a button that you need to press to get results. Most people hit enter on their keyboard instead of clicking the button. This produces a no results message. This needs to be fixed please? Users should be able to hit enter on their keyboard and get response.
My instance is: https://chatbot.yourgpt.ai/dashboard/48dc42c1-190c-4442-a949-a59b9d084622/helpdesk/settings - I have turned off the ASK AI for now due to this issue BTW