@Himanshu hi 🙂

Hi! Where can I get in contact with support privately?

Hello everyone,

I’m looking for some advice.

Sometimes, when reviewing the sources used by the bot, I notice that the confidence scores are relatively low (around 60–70%), which can lead to less accurate responses.

Does anyone know if it’s possible to configure the bot’s algorithm to automatically adjust its behavior when the confidence score drops below a certain threshold, for example, by asking clarifying questions or requesting additional context when the score is at particular level?

This feature would be incredibly helpful for us as well…

Hello @Медвідь @curiospumpkin ,

The main issue with relying on the confidence score is that it’s not always a consistent or reliable indicator across different training models. Different training models calculate and interpret confidence scores differently, so using it as a control mechanism could lead to unstable behavior — especially when the training model is updated.

Additionally, even within the same training model, low confidence scores don’t always mean the answer is wrong. Biases in the model or noise in the data or subtle differences in phrasing can cause lower similarity scores, even when the result is actually relevant.

A better approach is to focus on improvement through monitoring and retraining. For example, you can track unresolved or low-quality responses and use them to refine your data and FAQs over time.

Very important: If you will use a more advanced or stronger model (Especially Sonnet 4.5), you’ll also notice that it already tends to handle uncertainty better — often asking clarifying questions or providing balanced responses automatically.

So, in short: rather than building logic around confidence thresholds, it’s more effective to invest in model quality, richer training data, and performance reviews.

hello

Is it possible to add the chatbot to my server for free and i can customize it ?

What is the difference between agent mode and chat mode aside from having image recognition capabilities?

As in chat mode, we can also use the functions capability and hence “agentic”, what is the benefit of switching to agent mode if we don’t need image recognition?

Excuse me, who is more convenient for me to contact for customization systems and Q&A?

Is anyone using Mem0 to improve the contextual performance or long term memory of yourgpt?

Is there a way to prompt yourGPT to answer in a series of shorter replies than one long reply?

Hi community! Is in the studio some method to handle incoming audio files?

Context: I'm using whatsapp integration and I need accept audio messages from the clients.

Hello everyone. Can someone help me move the chatbot from my domain to my website so that only my website stays visible when the chat is used? We tried to fix this for a week but made no real progress. We don’t know what to do or what needs to be done.

Hello Everyone!

There is a Global outage on Cloudflare Network that might be causing some issue for you. We are currently monitoring it, We will update you once it is fully resolved. https://www.cloudflarestatus.com/

hi team, sometimes the AI ​​still gives wrong answers, and I have a lot of customers asking questions, so it's impossible to check every chat to know when it gives wrong answers. Is there a way to control that?

Hi! Is there a way to switch between human operator and the bot so that during office hours the human would handle to chat and otherwise the bot?

hi all, the training / FAQ seciton is great but im only able to put in 60 FAQs. Can we get this restriction lifted? or increased a bit. <@&1318570271330009119>

I have multible Instagram & facebook accounts etc. How do I connect them all to a single chatbot? I want to manage all conversations from one place.

I also would like to connect multible outlook email boxes. This so the chatbot can answer emails etc. This also needs to be connected to the same chatbot. How do I do this?

Hi Crew, I spoke with Rohit and he asked me to share my issue here. I need to refresh the page first before the correct front view appears. Please fix the bug so the correct page loads right away and our agent can take action immediately.

And when i make a refresh, than comes this

Dear team,

I was asked to share another issue here. The agent plays a sound over and over, even though it should stay silent. Please check this and make sure the agent stays quiet.

The same Problem

And can we Fix the Numers, there is a Bug

Is anyone currently using AI Copilot? Which plan includes access to AI Copilot?

Hi everyone. I'm having a really hard time understanding how the flows work.

I'd like to create a flow that is at first guided (the Chatbot guides the user through specific steps, for example in order to capture their request and route it to the correct agent) and only after the user completes this flow the actual chatbot starts.

Is there any kind of templates I can follow? the templates available are only for external apps. Thank you

Hi team, I am trying to upgrade my plan to a yearly subscription. I don’t see that option. Is it possible for me to do this?

Hi team, I want to integrate Zalo (a popular chat application in Vietnam, similar to Messenger) with YourGPT. It would be great if you could create a direct integration between Zalo and YourGPT. Does your team plan to do that?