There seems to be an issue on scrolling on PC Chrome browser on https://www.inflow.zoner.dev/ilvis/. Could you check

Hi YourGPT, I'm setting up my agent but as soon as I try to generate a response to an e-mail it only generates in English. Even though the default language is Dutch. How to proceed?

Forwarded e-mails seem to all get grouped together - how do I prevent this. I assume many customer questions will arrive from the same customer service inbox. These should all be treated as "individual" conversations rather than grouped together because they come from the same (forwarding) e-mail.

The response here again is in English, even though the whole thread is in Dutch. Please advise

To be joined with my above question

Hi @Sahil, I’m facing an issue when training the chatbot using the Document upload option. I tried uploading a document that is less than 1MB, but the upload still doesn’t go through and training doesn’t start.

Can you please advise on the document upload limits and any requirements/settings needed to make uploads work?

hey! i have a question regarding mapping my webhook data to variables in a flow. i can only seem to map one input to one flow variable but i need to map multiple (firstname, lastname, email, phone and a few more)

is this possible?

Hi everyone. How do I delete multiple articles in the AI helpdesk? I've brought in hundreds of articles from Intercom but they're mostly wrong.

@Sahil the google integrations cannot connect (Sheets, Drive etc.) I had this in a call with Rohit already and he told me the connection may need to be reset. can you take a look at this? 🙂

@Sahil hi, this is the problem I'm having with WhatsApp:

https://www.loom.com/share/1f132fafa740417f8bca57a135e49c5f

this is the console log:

index-S1a1L-P8.js:1840 WebSocket connection to 'wss://chatbot.yourgpt.ai/socket.io/?EIO=4&transport=websocket' failed: createSocket @ index-S1a1L-P8.js:1840 index-S1a1L-P8.js:1840 WebSocket connection to 'wss://chatbot.yourgpt.ai/socket.io/?EIO=4&transport=websocket' failed: createSocket @ index-S1a1L-P8.js:1840 rrweb-plugin-console-record.js:160 DialogContent requires a DialogTitle for the component to be accessible for screen reader users.

If you want to hide the DialogTitle, you can wrap it with our VisuallyHidden component.

For more information, see https://radix-ui.com/primitives/docs/components/dialog (anonymous) @ rrweb-plugin-console-record.js:160 api.yourgpt.ai/chatbot/v1/whatsapp/enableWaba:1 Failed to load resource: the server responded with a status of 400 () VM552:1 Uncaught SyntaxError: Failed to execute 'appendChild' on 'Node': Identifier 'games' has already been declared at chatbot.js?v=1.0.1:5201:5286 at L1 (chatbot.js?v=1.0.1:41:24283) at Ms (chatbot.js?v=1.0.1:41:42406) at iU (chatbot.js?v=1.0.1:41:41228) at _a (chatbot.js?v=1.0.1:41:40275) at p7 (chatbot.js?v=1.0.1:41:36885) at Ai (chatbot.js?v=1.0.1:39:3279) at chatbot.js?v=1.0.1:41:34263 rrweb-plugin-console-record.js:160 DialogContent requires a DialogTitle for the component to be accessible for screen reader users.

If you want to hide the DialogTitle, you can wrap it with our VisuallyHidden component.

For more information, see https://radix-ui.com/primitives/docs/components/dialog (anonymous) @ rrweb-plugin-console-record.js:160 api.yourgpt.ai/chatbot/v1/whatsapp/enableWaba:1 Failed to load resource: the server responded with a status of 400 ()

Hi everyone, thanks to your help today I've managed to resolve the WhatsApp issue. I have only one remaining question regarding WhatsApp:

1. I can't send a template via the chat interface (screenshot attached)
2. When I select a contact and a template to send from the contact page, it doesn't actually send it (I have card attached to the WhatsApp account)
3. Same thing from the Studio; doesn't actually send the template therefore I can't create flows like "Select button 1 or 2" with routing

hey @Sahil it seems i'm running into an error with the API Functions. I did 9 so far but need around 30 for my bots.

Is there a limit in the background since i cannot generate any more?!

Hey everyone We’re having an issue with our whatsapp channel, the whatsapp number is connected to yourgpt but we are not receiving any of the messages our clients send us (I tried to test it sending a message to our connected whatsapp number, the message send correctly but we do not receive it on yourgpt)



2 days ago we had basically the same issue, can someone help us? also what could it be related to?

@Sahil hi our bot is not responding to chats. can you assist urgently please?

Good afternoon, we have a urgent problem. The bot has disappeared on the website for one of our bots. For some reason when we inject the code for this specific bot it does not appear on the website. The code works for other bots we are using.

Can somebody please get back to me about local language (Dutch) not functioning. I can't use the tool unless this gets resolved and getting ghosted now. Please advise.

Hi everyone, I've managed to sync all chats and conversations starting now with my clients via webhooks; i'd like to know if there's a way to export via bulk API all the past conversations please.

This is going to affect a lot of the CX for ou customers and help grow our company.

thanks.

Hey everyone!

Any idea where we can disable this message? it always sends automatically when a contact sends us an image or video - i cant find anything related to it

Thanks in advance

Hi there! Had a great support call with Rohit this morning about getting our automated booking workflow running. Thank you Rohit.

He asked me to share the requirements here. It's for the Phoenix HealthCare Bot.

I need it to gather this information from the customer: Name, Surname, cell phone number, email address, reason for appointment (service they're interested in) And then walk them through the booking options and book the appointment with them on the connected google calendar.

I need the calendar entry to reflect all of the information gathered in the booking process.

Thanks for your assistance.

I also have this issue where the booking function doersn't allow me to enter an email address. The screen recording demonstrates it.

@Sahil Please assist if possible.

hi, what role does a user have to have in order to be able to send whatsapp templates? a user of ours is set up as Operator and this is the error which he receives

What am I doing wrong here, as the email doesn't send nor the latest node message doesn't show to user? Send email node is configured right, as the test mail can be sent. Also will the url: https://chatbot.yourgpt.ai/dashboard/4d2300f0-cf80-42ee-9fd7-6beb888870a0/conversations/all/{{SESSION.session_uid}} link to the conversation in which the email has been sent?

Can someone help me with how to enter the variables in a workflow in order to pre populate a calendar event with name, surname, emai, phone and service selected?

@Sahil ? I don't know if you've seen my direct messages. Your assistance would be much appreciated.

Yes, shared some info in the thread , please check

How can I change font size here in the welcome message. I have css option in use.

@Sahil, again I bother you

i have changed my brand guidelines in the settings, however on the staging site where we have embedded your code. It is not reflecting.

Email ID: [email protected] Live Site: https://osmosphere.webflow.io/

If I chat with it long enough the reset button disappears. And I am not able to close the chat

Even after hard refresh - I see the same screen. Now, I can't access the website