has this been checked yet?

Hi @Sahil,

can you pls check in this conversation why the E-Mail was not delivered:

https://chatbot.yourgpt.ai/dashboard/2a8176ed-07b6-424c-99f5-c7d0d79e4499/conversations/all/17670802388981548

Regards, Andreas

Hello! Can anyone help? I'm having trouble uploading documents—8 of them were successfully uploaded, but now the files aren't uploading in any format, whether text or PDF. They just show a "waiting" message (see screenshot). I tried uploading from the website link, but there were no problems. The error occurs when uploading the document. The bot told me to wait 30 minutes, but I waited, and nothing else changed. I checked my credits, and everything is fine; I have 8 out of 200 documents. What could be the cause? Please help!! Best regards, community!

@Sahil @Rohit Joshi I am blocked from my account for more than a week, i was trying to contact support since but no luck. After setting up 2FA, every time i try to login i got error 'Invalid 2FA code', code is correct (tried copy/paste but still) .

Hi, how do I switch to annual plan? Don’t see that option in the billing.

i want to download my project urls as csv

please help

Urgent! We try to deploy bot on apollokaihdin.fi but there is some conflict with css. The site creator says "It therefore appears that the site’s CSS is overriding the chat’s CSS. In the chat’s stylesheet, no more specific selectors have been defined for the chat buttons, so the site theme’s default styles are taking precedence over them."

hey guys! thinking about transferring roughly 150 chatbots / clients from bird.com to your system and i could not be happier, its an amazing platform!

but there is a massive problem with one feature that i need to have in order to be able to switch: whatsapp templates.

1. i need to set a variable for the number so i can automate properly (it doesnt seem to work in studio) - Edit: this works but the var dropdown doesnt appear when you start with {{ ✅
2. i need to be able to use variables in the whatsapp template. when i choose a template that has variables theres no way for me to send it or use it. this is unfortunately necessery. i relly hope you can help! - Edit 2: after further testing they now appear but not for every template which is weird. Having a Call scheduled with you guys tomorrow looking good so far 🙂

here you can see 2 templates, only one of which shows variables in the studio

found the problem, it seems to only take variables from the main text not header or URL/Action Buttons. URL is what i need though. I will check if i can workaround with placing a URL in the Main text for now!

Hi all, where can I view the training data inconsistencies? I saw the banner pop up for awhile but am not seeing the banner anymore…

Hi 👋

hi! we have connected our whatsapp number to the yourgpt platform, when the contact (our client) has exceeded a certain number of messages they can send to us, they receive a "Sorry, you've reached your message limit" message from a bot

i dont understand where that message comes from, we didn't set that up. can someone help me out with this? to remove it and prevent it from happening again?

Hi! I tried to connect my outlook-web e-mail account to train my agent on previous outlook conversations. When creating a new training job, I get to the microsoft login screen, and log in. But when I return to yourGPT, I see an error message: "Failed to retrieve Outlook access token". The job is (obviously) not created. Anybody have an idea what I'm doing wrong, and how to connect outlook? It's a treasure trove, can't wait for it to work!

There seems to be an issue on scrolling on PC Chrome browser on https://www.inflow.zoner.dev/ilvis/. Could you check

Hi YourGPT, I'm setting up my agent but as soon as I try to generate a response to an e-mail it only generates in English. Even though the default language is Dutch. How to proceed?

Forwarded e-mails seem to all get grouped together - how do I prevent this. I assume many customer questions will arrive from the same customer service inbox. These should all be treated as "individual" conversations rather than grouped together because they come from the same (forwarding) e-mail.

The response here again is in English, even though the whole thread is in Dutch. Please advise

To be joined with my above question

Hi @Sahil, I’m facing an issue when training the chatbot using the Document upload option. I tried uploading a document that is less than 1MB, but the upload still doesn’t go through and training doesn’t start.

Can you please advise on the document upload limits and any requirements/settings needed to make uploads work?

hey! i have a question regarding mapping my webhook data to variables in a flow. i can only seem to map one input to one flow variable but i need to map multiple (firstname, lastname, email, phone and a few more)

is this possible?

Hi everyone. How do I delete multiple articles in the AI helpdesk? I've brought in hundreds of articles from Intercom but they're mostly wrong.

@Sahil the google integrations cannot connect (Sheets, Drive etc.) I had this in a call with Rohit already and he told me the connection may need to be reset. can you take a look at this? 🙂

@Sahil hi, this is the problem I'm having with WhatsApp:

https://www.loom.com/share/1f132fafa740417f8bca57a135e49c5f

this is the console log:

index-S1a1L-P8.js:1840 WebSocket connection to 'wss://chatbot.yourgpt.ai/socket.io/?EIO=4&transport=websocket' failed: createSocket @ index-S1a1L-P8.js:1840 index-S1a1L-P8.js:1840 WebSocket connection to 'wss://chatbot.yourgpt.ai/socket.io/?EIO=4&transport=websocket' failed: createSocket @ index-S1a1L-P8.js:1840 rrweb-plugin-console-record.js:160 DialogContent requires a DialogTitle for the component to be accessible for screen reader users.

If you want to hide the DialogTitle, you can wrap it with our VisuallyHidden component.

For more information, see https://radix-ui.com/primitives/docs/components/dialog (anonymous) @ rrweb-plugin-console-record.js:160 api.yourgpt.ai/chatbot/v1/whatsapp/enableWaba:1 Failed to load resource: the server responded with a status of 400 () VM552:1 Uncaught SyntaxError: Failed to execute 'appendChild' on 'Node': Identifier 'games' has already been declared at chatbot.js?v=1.0.1:5201:5286 at L1 (chatbot.js?v=1.0.1:41:24283) at Ms (chatbot.js?v=1.0.1:41:42406) at iU (chatbot.js?v=1.0.1:41:41228) at _a (chatbot.js?v=1.0.1:41:40275) at p7 (chatbot.js?v=1.0.1:41:36885) at Ai (chatbot.js?v=1.0.1:39:3279) at chatbot.js?v=1.0.1:41:34263 rrweb-plugin-console-record.js:160 DialogContent requires a DialogTitle for the component to be accessible for screen reader users.

If you want to hide the DialogTitle, you can wrap it with our VisuallyHidden component.

For more information, see https://radix-ui.com/primitives/docs/components/dialog (anonymous) @ rrweb-plugin-console-record.js:160 api.yourgpt.ai/chatbot/v1/whatsapp/enableWaba:1 Failed to load resource: the server responded with a status of 400 ()

Hi everyone, thanks to your help today I've managed to resolve the WhatsApp issue. I have only one remaining question regarding WhatsApp:

1. I can't send a template via the chat interface (screenshot attached)
2. When I select a contact and a template to send from the contact page, it doesn't actually send it (I have card attached to the WhatsApp account)
3. Same thing from the Studio; doesn't actually send the template therefore I can't create flows like "Select button 1 or 2" with routing

hey @Sahil it seems i'm running into an error with the API Functions. I did 9 so far but need around 30 for my bots.

Is there a limit in the background since i cannot generate any more?!

Hey everyone We’re having an issue with our whatsapp channel, the whatsapp number is connected to yourgpt but we are not receiving any of the messages our clients send us (I tried to test it sending a message to our connected whatsapp number, the message send correctly but we do not receive it on yourgpt)



2 days ago we had basically the same issue, can someone help us? also what could it be related to?

@Sahil hi our bot is not responding to chats. can you assist urgently please?

Good afternoon, we have a urgent problem. The bot has disappeared on the website for one of our bots. For some reason when we inject the code for this specific bot it does not appear on the website. The code works for other bots we are using.

Can somebody please get back to me about local language (Dutch) not functioning. I can't use the tool unless this gets resolved and getting ghosted now. Please advise.