Guigz
Guigz30/07/2025 14:49
edited

Hi, I've set up different projects in YourGPT to address different use cases. In one of them, for the Helpdesk feature, I'm being constantly reprompted to select a workspace name to use as domain, even though I've already set up one. Can you please help with this issue?

JaclynCodes
JaclynCodes30/07/2025 23:50
edited
standard1
custom1
YFS
YFS31/07/2025 06:11
edited

Hey team, Can we setup a quick call to solve the issue stated above? cheers

Declan
Declan01/08/2025 08:19
edited

Hey, bot keeps continuing to reply in certain chats when an agent has taken over

YFS
YFS04/08/2025 06:56
edited

Hey Guys, I still can't get my contacts into Brevo.

Can you support me on this please

Thats the script: const token = CONFIG.BREVO_API_KEY; let list_id = CONFIG.BREVO_LIST_ID; list_id = Number(list_id);

const API_ENDPOINT = "https://api.brevo.com/v3/contacts"; const HEADERS = { 'content-type': 'application/json', 'accept': 'application/json', 'api-key': token };

let email = CONTACT.email || ""; let first_name = CONTACT.name ? CONTACT.name : (CONTACT.email ? CONTACT.email.split("@")[0] : "");

let raw = JSON.stringify({ "email": email, "attributes": { "FNAME": first_name }, "listIds": [list_id] })

const OPTIONS = { method: "POST", headers: HEADERS, body: raw, redirect: "follow" };

async function createContact() { const response = await fetch(API_ENDPOINT, OPTIONS).then(res => res.text()); return response; }

try { let contact = await createContact(); return console.log("Contact Data", contact); } catch (error) { return console.log("Error Occured", error.message); }

I have added my IP to Brevo I have added the API to YourGPT

YFS
YFS05/08/2025 08:27
edited

hey guys, Did you update the parsing interface? I can not find the selectors i have made for all my websites

Zoxsis
Zoxsis05/08/2025 09:12

Hi! Two problems: 1. In the bot https://chatbot.yourgpt.ai/dashboard/31e1bb99-4da5-40dc-a6a4-f7f67c15a8cf/overview?tab=chatbot I can't get Gemini 2.5 working. When selected the model and used the bot it freezes and doesn't return an answer. Second, I get Invalid authorization when trying to connect Discord to my YourGPT profile.

Zoxsis
Zoxsis06/08/2025 06:39

@Sahil , could you check

Zoxsis
Zoxsis07/08/2025 07:54
edited

@Sahil , could you check this one?

YFS
YFS12/08/2025 12:49
edited

Hey team, Is it possible to exclude URLs? i have not found any information on this. Somehow the system has found a URL, we did not give him as training and it produced redundancies

YFS
YFS14/08/2025 12:14
edited

hey Team, I have an issue with automatic answeres. i want it to listen to the word Raten, so i have set Raten in stars. But no it also listens to "beraten" because there is "raten" in it.

how can i solve this?

YFS
YFS14/08/2025 12:22
edited

Also the bot is loosing the context very quickly

YFS
YFS14/08/2025 12:24

I did this in the prompt for context:

End every answer with a follow-up question or next step; never close the conversation without a continuation.

For short answers (“Yes”, “Exactly”, “Sure”, etc.), recognize the previous context and continue appropriately.

Always check if a new question is present in the conversation context:

Yes → Build on it, do not start a new offer overview or unrelated recommendations.

Context markers:

Remember the last offer and last question type (e.g., admission requirements, costs, process, dates).

If only the offer changes but the question type remains the same → answer the same question type directly for the new offer.

Do not give a general description or mention further offers unless explicitly requested.

For follow-up questions about the same offer:

Provide only the requested detail information (with allowed links), no repetition of general descriptions.

For a clear topic change (new topic and new question type):

Provide an overview or recommendation if appropriate.

Do not insert unrelated content when the new question clearly refers back to the previous answer.

curiospumpkin
curiospumpkin18/08/2025 05:17
edited

Hi team, are we able to configure the minimum match score required before the bot responds? We are facing a problem now when we have many promotion offers running, we may miss adding a few offers in the knowledge base to the bot. But, the bot still tries to answer customers queries using another promotion’s information. The match score is not high (0.42 and below), so we are wondering if we can set some minimum match score for the bot?

Or any other recommendation to solve this problem?

YFS
YFS18/08/2025 09:56
edited

Hey Team, I would like to change this language setting to german. why is it not enabled?

brett013
brett01320/08/2025 08:27
edited

Hi. My bot is giving our different pricing info. How do we fix this please?

Andreas
Andreas22/08/2025 08:34
edited

Hi guys, can we migrate a whatsapp API number connected to respond to yourgpt?

Andreas
Andreas22/08/2025 08:38

@Ankur @Sahil

Appy
Appy22/08/2025 09:42
edited

Hi team need help in connecting the chatbot to make.com then to send notification to whatsapp when a ticket is generated

Mike Lupescu
Mike Lupescu22/08/2025 10:14

Hi, need help, my whatsapp on bot speed seo doenst get the message for 12 hours

Mike Lupescu
Mike Lupescu22/08/2025 10:17

hmm, seems works for anyone else, but when I write to it it doesnt work

Mike Lupescu
Mike Lupescu22/08/2025 10:38

Point 2, the chat bot is transparrent, in multiple sites

Mike Lupescu
Mike Lupescu22/08/2025 10:39
edited
Mike Lupescu
Mike Lupescu22/08/2025 10:39

tried multiple devices and in chrome and edge, is like this

Mike Lupescu
Mike Lupescu22/08/2025 10:39

on mobile is fine

Mike Lupescu
Mike Lupescu22/08/2025 10:39

its transparrent in all the bots I have set up, not sure for how long, I saw this now

Otter
Otter22/08/2025 16:19
edited

Hi, i have an issue on my widget Yourgpt. I try to identify my admin user for my web site. Mais, dans le panneau YourGpt, j’ai "VisitorXXX" tout le temps... My code :

Guigz
Guigz25/08/2025 13:41
edited

hey team, I have a slight issue I need help with. In chatbot studio, AI generated replies don't work when selected model is GPT5. (No message generated, error in the logs). Something to do with the node's parameters, sharing log with you in thread. Can you please help?

Gonza Lopez
Gonza Lopez27/08/2025 04:29
edited

hey guys, I have a problem. I have 3 captures and then 1 API Call, I need to pass the captured data to the API Call, but the captured data must be an array, but the param passed to API Call is string, e.g. "[{"search": "someting"}]", and must be [{"search": "someting"}] How can I format the captured data to be array instead string? Could you help me please?

Guigz
Guigz29/08/2025 07:38
edited

Hey YGPT team, Quick question, when a session is auto closed because of the Auto Close Session general setting, are [session resolved] events triggered in the studio's flows? Or are those only supposed to trigger on manual closing? Many thanks!