Futhermore, in Conversations all test are in white until black
I have this form node in my flow. When I use in send email node message body {{CONTACT_DATA.phone}} it shows in email only "[object Object]".
What am I doing wrong?
Unable to add MCP server:
Connection Failed FastMCP is not installed. Install with: pip install fastmcp
WhatsApp integration. The process seems to be completed, but we get an ‘invalid parameter’ error and the connection does not work.
Hi Team,
There is no workflow live and yet it is showing this email in the pre-chat form as invalid
<#1217009073653026836> Hello - I need some help please - HelpCenter - Ask AI has a button that you need to press to get results. Most people hit enter on their keyboard instead of clicking the button. This produces a no results message. This needs to be fixed please? Users should be able to hit enter on their keyboard and get response.
My instance is: https://chatbot.yourgpt.ai/dashboard/48dc42c1-190c-4442-a949-a59b9d084622/helpdesk/settings - I have turned off the ASK AI for now due to this issue BTW
Hi. I am trying to set up a WhatsApp campaign. We have an approved template with a {{customer _name}} mapped to {{CONTACT.name}}. I have tried sending to a few contacts in the contacts directory, but keep getting failed sent with no further information. On Meta’s end, I see no errors either. It seems it might be due to phone formatting, but I have no way of knowing. How can I further debug this problem.
Hello, we are experiencing an issue with our chatbots. Our flows are live, but whenever a user triggers one, it fails without any clear reason. The problem appears to be related to tokens: we encountered the same issue 2–3 weeks ago, and increasing the token limit resolved it. However, since the token limit has been reached again, the issue has returned.
@Sahil - long time hope all is well! We need a bit of assistance as we are trying to pitch a restaurant chain. I am not getting any notiications for the "Live Chat handoff" on my mobile but all other notifications are working. Any idea what's happening? Just sent you a DM of the widget ID
Hello, I see that you have recently converted the search widget into a display option instead. This means we have to choose one or the other, but this is not how I want to use the search option. I still want to keep the chat version on the bottom right-hand side of the site, but also implement the search widget in specific parts of the website where it really serves as a search function, not chat. I don't think these should either/or options, they should work together as they previously did.
How can I have both with your new configuration?
Hi, I need to have an opt-in when a visitor first comes in through our WhatsApp number. I have tried using an Event with Contact Created, but the AI runs in parallel while the Flow is waiting for the capture of visitor's response. Is there a way to do this via a WA template with quick response and have the AI bot wait until it receives a reply in the flow? Are the quick replies being detected in the flow/chat, as I would need to route depending on the answere.
Hey team, Our YGPT account is currently fully unaccessible. ⚠️ Chatbot unresponsive and helpdesk site down. Could you please urgently help us figure out what is going on?
Good morning, our account is currently having a subscription issue. It shows as cancled and wont access any features. When trying to upgrade or change packages, it alerts that we are already subscribed. Any assistance would be great.
Hey, It seems that the chat bubble isn't appearing on our website at all at the moment for some reason. Checked the security settings and all seems fine there, if someone could help that would be great
it appears the iframe code has been changed? Before:
src="https://widget.yourgpt.ai/c3f37e41-xxxx-xxxx-xxxx-0e072e056949"
width="100%"
height="100%">
</iframe>```
After:
```<iframe
src="https://widget.yourgpt.ai/c3f37e41-xxxx-xxxx-xxxx-0e072e056949-o1-01"
width="100%"
height="100%">
</iframe>```
there is a extra o1-01 now which has bricked the widget on our site, if that can be fixed that would be great
Is there a problem with the WhatsApp API ATM. Our bot doesn't show any incoming messages. Last message received over 15 hours ago.
Hello team, how can I integrate a follow up messages on Instagram for wehn leads are not replying after a certain time?
Hi! is there a way to export all of the customer support queries/chats (to categorize/auto-tag them with an LLM), or do exactly the same thing within yourgpt? Can't find it
Hi, customers are getting duplicated messages when chatting with the bot through Meta. Any idea how we can fix that?
This is Kushal from Clickyvicky
I created a simple flow to escalate users to a human agent with different reasons. However, for some reason, the buttons were not visible the second time. Here's the Loom recording: https://www.loom.com/share/4c2b120f94c8412a83f6e89f4484e4c9
I couldn't find the exact conversation, but while handling tickets I did notice a few users reporting that they couldn't see the buttons.
This is a serious UX and CX issue.
When I tested the flow the first time, the buttons appeared as expected. Unfortunately, I couldn't investigate further because I reached my usage limit. It seems. Please review the video till 20 secs. What is fix?
Also- Is there way to stop scenarios Individually and also remove AI without deleting the trigger?
hi guys, would it be possible to handle this bug more gracefully? Not sure if passing the "You reached your message limits" error to the user is a very graceful way of handling API limiting. If i understand it correctly, this is hiting the API limits, and not yourgpt limits, right?
@Sahil How can I check how many are inquires are being replied in a day by a Human agent?
@Sahil we are facing a major issue in production - users are seeing 'Sorry, you've reached your conversation limit'. What does the 'Conversations limit' setting represent? Is it conversations per user or per organization? How is a user determined (IP, email, cookie?)
@Sahil why is it that certain steps run multiple times in a loop (e.g. I'm being asked email multiple times, refund note is mentioned multiple times) even though they are purely sequential in the Studio UI?