@Sahil we are facing a major issue in production - users are seeing 'Sorry, you've reached your conv - Thread Discussion

# 🛠technical-support

Donatas·1 reply

@Sahil we are facing a major issue in production - users are seeing 'Sorry, you've reached your conversation limit'. What does the 'Conversations limit' setting represent? Is it conversations per user or per organization? How is a user determined (IP, email, cookie?)

Sahil | YourGPT03/07/2026 15:15

These limits control how many chat sessions a visitor can initiate.

Currently, your conversation limit is set to 2, which means each visitor can only start two chat sessions within a 24-hour period. This is likely the reason you’re experiencing this issue.

Could you please share the chat(s) where you’re encountering this.

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