Two-factor authentication has been disabled on your account.

I am still getting the 2FA. it's not disabled

Could you please share a screenshot for better clarity?

this is taking long, can someone please get with me in a call to solve this, it's taking much time and it's frustrating

I understand the frustration. Someone from our team will get on a call with you shortly to help resolve this.

thanks

where they will call? phone , send meeting ??

I’ve informed the team about this. They’re looking into it and will update you shortly.

is it a call or they will inform me shortly ? \

i don't understand what other issue i would need support for could make the team contact me at one other than being blocked from login to my account,

I have already communicated that i have a release is posponed as i can't login to my account and do changes on the widget of the agent

for the love of god, when someone will exactly contact me and fix the issue ???

and how this person will contact me ?

it's has been a loop for 8 days now trying to get suppor t

The reason it’s taking longer than usual is that the main engineering team, who handles 2FA and account access issues, hasn’t been available for the past few days. Your case is already with them, and as soon as they’re back and able to work on it, they will prioritize resolving your login issue and updating you.

I know this delay has impacted your release, and we truly appreciate your patience while this gets sorted out.

how come? so my business goes down due to team being unavailable?

you just told me I will get call shortly, and now saying once they are back they will handle it !!! when excactly they will come back and when exactly they will work on my issue ?

I need a a very clear answer

Hello @amro.mohamed

Let me assist you this issue.