# 🛠technical-support
Ap4ep·1 reply
Hello! Can anyone help? I'm having trouble uploading documents—8 of them were successfully uploaded, but now the files aren't uploading in any format, whether text or PDF. They just show a "waiting" message (see screenshot). I tried uploading from the website link, but there were no problems. The error occurs when uploading the document. The bot told me to wait 30 minutes, but I waited, and nothing else changed. I checked my credits, and everything is fine; I have 8 out of 200 documents. What could be the cause? Please help!! Best regards, community!