@Sahil hi, any updates?

<@&1318570271330009119> Hi Team, i need help in this case.

Hi @Andreas, sorry for the delayed response. May I help you with something, could you please share what you are facing, since I cannot understand with the link you have provided, I do not have access to it. If you can provide us with the screenshot it would be really helpful, then I can guide to the logs accordingly and based on the logs we can analyse what is the actual issue.

HI @Peeyush

we get the message failed to delivered

{ "data": { "error": { "name": "SparkPostError", "errors": [ { "code": "1300", "message": "Domain name contains invalid characters or spaces: 'aon.at" - plantu" <shop'" } ], "statusCode": 422 } }, "task": "sendToEmail", "type": "error", "message": "error" }

i found this error

<@&1318570271330009119>

Okay, got it, we will get back to you ASAP.

hi @Peeyush any updates? <@&1318570271330009119>

Ya, our team is currently working on it

@Peeyush <@&1318570271330009119> any upodates?

hello @Andreas We are trying to replicate the issue you’re experiencing, but we are unable to reproduce it. Could you please share a few more chat examples where this problem occurs so we can monitor them as well? It appears there may be some extra escaping characters in the emails or messages that could be causing this issue.

yes here

@Sahil <@&1318570271330009119>

its always the same error from sparkpost

<@&1318570271330009119> ?

hello @Andreas We’ve deployed a few fixes, and I’ve also tried resending the email from your project in this conversation: https://chatbot.yourgpt.ai/dashboard/2a8176ed-07b6-424c-99f5-c7d0d79e4499/conversations/all/17670802388981548

Could you please try resending the email as well if you have any other conversations that were causing the issue? Also, please test with new messages and let us know if the problem persists.

Okay thx. i will let you know