# 🛠technical-support
Declan
Declan·8 replies

Hi, customers are getting duplicated messages when chatting with the bot through Meta. Any idea how we can fix that?

Sahil | YourGPT
Sahil | YourGPT24/06/2026 09:11

hello @Declan Can you confirm when this started happening? Also, is this account connected to multiple bots?

Declan
Declan24/06/2026 11:03

@Sahil at least a few weeks

Sahil | YourGPT
Sahil | YourGPT24/06/2026 11:09

Have you connected multiple bots to this account, or did this start happening after a reconnection or any other action you performed?

Declan
Declan24/06/2026 14:41

Just the one bot and wasnt after any reconnection or other action

Sahil | YourGPT
Sahil | YourGPT24/06/2026 14:42

please share your project url ?

Sahil | YourGPT
Sahil | YourGPT24/06/2026 17:33

I mean your YourGPT dashboard project URL, like this one. https://chatbot.yourgpt.ai/dashboard/a6fca9d1-6e73-4928-844a-2e96sdssdss

I see you have multiple projects with greyhound name, so if you can share the one having issue

Declan
Declan25/06/2026 10:57

its this one