hello @Xiang0412 Could you please share more details about the customization you’re looking for? This will help us assist you better.

Okay, please wait a moment. I'm typing in Chinese, so it will take some time.

We are a Taiwanese gaming platform, primarily targeting the Chinese market. Our current customer service system is Crisp, but it has many inconvenient features.

Our main requirements are: A chatbot greets customers > asks them questions > provides a form with the corresponding requirements > checks if all requirements are included on the form > creates the form (Google Forms or Spreadsheet) > submits it to a human for verification. During this process, the chatbot also needs to perform OCR tasks such as identifying patterns to determine if they represent our recharge orders, etc.

Also, since I've used your trial version but found it limited in functionality, I'd like to know if you could provide me with some small features to demonstrate to the bosses, so we can further discuss whether we can switch to your system.

Sure! You can set up this workflow using AI Studio, which lets you create forms and connect third-party apps via APIs or services. Have you had a chance to explore AI Studio or build any flows yet?

Could you please clarify what you mean by this?- the chatbot also needs to perform OCR tasks such as identifying patterns to determine if they represent our recharge orders, etc.

Do you already have any APIs or a database for handling the form submissions and verification codes?

Sure! You can set up this workflow using AI Studio, which lets you create forms and connect third-party apps via APIs or services. Have you had a chance to explore AI Studio or build any flows yet?

Answer: I briefly looked at it after opening the account.

Could you please clarify what you mean by this? - The chatbot also needs to perform OCR tasks such as identifying patterns to determine if they represent our recharge orders, etc.

Answer: Yes, that's right.

Do you already have any APIs or a database for handling the form submissions and verification codes?

Answer: Not at the moment. We rely on manual form filling and reporting.

What kind of pattern are you referring to? Is it related to scanning, like barcodes or QR codes? Or do you mean users will upload images containing those patterns?

I'll send you a private message.

Hello~ I'd like to ask if you could demonstrate the features I need?

Hello @Xiang0412 Could you please share a detailed doc of your flow, including specifics like backend integrations (e.g., order validation through APIs)? It would also be helpful if you could list all the tasks you want your chatbot to perform.

This will enable us to review your use case thoroughly and provide accurate guidance. Additionally, let us know how you’re currently managing or implementing these features.