Hello @jack7574 ,

please allow me few minutes to check it.

Ok...

So, did you find what's the problem, why the bot don't answer ?

Yes, I have escalated the issue forward to our engineering team. They are currently investigating this on priority basis

Ok, thanks

Hi Rohit, so is your team have fixed the problem ?

Hello @jack7574 ,

Yes, the issue was resolved yesterday. Our engineering team investigated the matter, identified the problem, and has now fixed it.

Please let us know if you experience any further issues.

Thanks 🙂