# 🛠technical-support
NinjaVoid
NinjaVoid·9 replies

Good morning, our account is currently having a subscription issue. It shows as cancled and wont access any features. When trying to upgrade or change packages, it alerts that we are already subscribed. Any assistance would be great.

Sahil | YourGPT
Sahil | YourGPT04/06/2026 09:19

hello @NinjaVoid Could you please share your project link so we can take a look and investigate?

NinjaVoid
NinjaVoid04/06/2026 09:20

Would that be the url for the dashboard?

Sahil | YourGPT
Sahil | YourGPT04/06/2026 09:22

No, please open any of your chatbot projects and share that URL. That will be helpful.

NinjaVoid
NinjaVoid04/06/2026 09:26

Is this what you require?

Sahil | YourGPT
Sahil | YourGPT04/06/2026 09:27

yes we are checking please wait..

NinjaVoid
NinjaVoid04/06/2026 09:27

Thanks

Sahil | YourGPT
Sahil | YourGPT04/06/2026 09:29

can you refresh your page and try to subscribe again ...

NinjaVoid
NinjaVoid04/06/2026 09:33

Thanks. We are running again.

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