hello @Filamonkey Could you please share your project URL so I can check this for you? Also, let me know if you’re encountering any errors or if there’s no response when performing actions related to the WhatsApp campaign.

Hi Sahil. Thanks for your response. I've sent you a DM with the URL. There was an intial error to to insufficient Campaign credits, but once I purchased the credits, the error wasn't shown.

I’ll check your account. Do you have any test contact in there we can use for testing?

Yes. Carlos S

There’s an error being returned by the Facebook APIs for whatsapp integration. We’re currently investigating the cause and will update you shortly. Thanks!

Anything I can do on my end?

When I try to send directly to a contact from the contacts page, I receive this error:

checking this as well...

hello @Filamonkey
Could you please try again now and confirm if it’s working? We’ve recently deployed a fix for this issue.

Hi Sahil. Tried directly from contacts, and although I don't receive any error, I never receive the message either. The campaign still fails as well.

hello @Filamonkey
We tested it again now on your account after applying some additional fixes. Could you please check and confirm if it’s working now?

Hi @Sahil. I just tried again directly from the contact page and from the campaign. Both report as sent and the campaign reports as delivered as well, but I never receive the message. I am using the contact Carlos S in the contact book. In Meta Business I see no errors.

Can it be the API is using the number with wrong country code or another formatting error.

hello @Filamonkey We’ve reviewed the logs for your request and found that the messages sent are being blocked by Meta/Facebook due to spam-related checks. This is confirmed by the error response returned from the Facebook API.

We also tested the functionality on our end with different numbers, and it is working as expected.

Could you please try again using a different number or account and let us know the result?

@Sahil I tried a new simpler template, and this time it worked. I encountered one problem though, the template had a predefined quick response, but the response doesn't trigger a bot response

checking this...