Hello @10erue,

Looking forward to assist with the issue you are having. Just shared the message on DM.

Hi, thanks for your response 🙂 here is the account : [email protected]

It looks like your subscription is cancelled. Once you upgrade to plan, all the subscription benefits will become active again.

Yes but my plan expired the 26

normally i can continue tu use the service until the end no ?

It's my company account, we use it to do demo to our futures clients, and after that they take a subscribe to your services. I am on a presale with one of us, and i can't prepare my demo 🙁

It was 7 days trail, the plan was never paid due to which the access is automatically removed by stripe

oh

i don't know that, i think we paid and just canceled after that. Sorry

i don't know the history of the account, i just read on screen 😉

No problem! Once you upgrade you will have access to all the features and higher limits.

thanks for your answer