Hello @Filamonkey,

Can you please verify that your Connected Phone number is active and in healthy state. You can verify this by visting the Integration -> Whatsapp page.

Yes, no problems reported on WhatsApp Manager. Meta was reporting a problem, but it states it's resolved https://metastatus.com/whatsapp-business-api

Green showing in the Integration page

Not sure if this problem may have caused some connection issues. Is it possible for you to connect the same number?

Did a reconnect and it showed as successful

Apparently that cleared things up. It's respnding again

Could you verify why this failed silently

I assume there is no way of reviewing missed messages while the interruption lasted

did you re-connected the whatsapp account again to make it work?

Yes, even though it showed as connected and working before

That's weird!

Just to confirm again the issue that message from Whatsapp was not even coming to the chats and no issue with AI Agent ability to respond back to incoming messages?

No messages would come to the chat, so the AI Agent didn't respond. If you contacted the WA number, the message would be sent, but no reply was received. I don't think it was an issue with the AI not being able to respond, just that messages didn't get delivered to it.