# 🛠technical-support
Ross
Ross·4 replies

Hey, It seems that the chat bubble isn't appearing on our website at all at the moment for some reason. Checked the security settings and all seems fine there, if someone could help that would be great

it appears the iframe code has been changed? Before:

  src="https://widget.yourgpt.ai/c3f37e41-xxxx-xxxx-xxxx-0e072e056949" 
  width="100%" 
  height="100%">
</iframe>```
After:
```<iframe
  src="https://widget.yourgpt.ai/c3f37e41-xxxx-xxxx-xxxx-0e072e056949-o1-01"
  width="100%"
  height="100%">
</iframe>```

there is a extra o1-01 now which has bricked the widget on our site, if that can be fixed that would be great
Sahil | YourGPT
Sahil | YourGPT06/06/2026 08:54

hello @Ross let me chekc this..

Andrew
Andrew06/06/2026 12:01

hello @Sahil do you have any update on this please? our chat bot has been down for a consideral amount of time now.

Sahil | YourGPT
Sahil | YourGPT08/06/2026 05:19

hello @Andrew Your widget has already been fixed. Please check...

Andrew
Andrew08/06/2026 10:17

Thank you