# đź› technical-support
Zoxsis
Zoxsis·6 replies

Hi! On my bot https://chatbot.yourgpt.ai/dashboard/4d2300f0-cf80-42ee-9fd7-6beb888870a0/ there is the studio flow (Yhteydenotto) that keeps looping. It collets the contact information which it sends to us via email, but after successing in it the first user prompt afterwards loops the same flow to start again. I don't understand why.

Sahil | YourGPT
Sahil | YourGPT13/08/2026 10:31

hello @Zoxsis Let me check this..

Zoxsis
Zoxsis13/08/2026 11:25

Thanks

Sahil | YourGPT
Sahil | YourGPT13/08/2026 13:39

can you share the conversation link for this issue in which this happened @Zoxsis

Sahil | YourGPT
Sahil | YourGPT20/08/2026 06:29

The flow isn't restarting by itself — the Yhteydenotto intent is being detected again on the next message. Intent detection is handled by the AI: it reads the incoming message and decides whether it matches one of your intents, and in the conversation we checked "Ei. Kiitos" was matched as a new contact request, which starts the flow from the beginning. Because that decision is made on the message alone, it doesn't track whether the flow has already run in that conversation, so a rule like "don't trigger if details were already collected" can't be enforced from the intent description. The check needs to sit in the flow instead: set the "Store into" field on the Form node (it's currently empty) so the submitted details are saved, then add a Condition node before the form to check whether they already exist — if they do, send a short confirmation and end the flow instead of showing the form again.

Zoxsis
Zoxsis23/08/2026 11:37

Thank you. I managed to get this work, but there is similar flow "Reklamaatio", which I modified the same way as the another flow and now it has the same problem. What am I doing wrong here...