Hi team, I have some questions: In whatsapp: - The event "Session created" is executed only in the - Thread Discussion

# 🛠technical-support

Gonza Lopez·1 reply

Hi team, I have some questions:

In whatsapp:

The event "Session created" is executed only in the first message, or after every session closed are reopened?
How can I refresh my API access token on every user first message?

Sahil | YourGPT10/12/2025 07:21

hello @Gonza Lopez We have a Close Session functionality in the settings that clears the session. Once closed, any new message creates a fresh session and triggers the New Session event. You can adjust the timeout based on your needs.

The session flow is: Open → Resolved → Closed (Inactive Session)