Hi Team, if I submit an image during an ongoing chat with the bot, will it keep the image file or link? For example, if a user submits an image earlier in the conversation, will I still be able to access that image at the end of the conversation for other purposes, such as a ticketing workflow or sending it to my email for tracking?
I'm facing an issue in my attachment-upload flow. When the bot asks, 'Do you have any attachment?', and the user answers Yes, the bot replies 'Please upload your attachment.' But sometimes users upload the file too quickly—before the flow is ready to capture it. If I remove the prompt, some users don’t realize they need to upload the image.
Based on the image, you can see that I tried to ask the user if there is any screenshot they want to share. However, the user directly submitted the image, and since it wasn’t within the capture flow, I wasn’t able to collect it.
I’ve noticed that some users send an image during the chat and continue chatting. However, during the raise-ticket flow, the user has to the same image. If the user has already uploaded the image earlier, it’s unclear why they need to upload it again
Since the flow works sequentially, the image is only stored when the capture step triggers. But there’s a simple workaround for your case: If the user uploads an image without clicking Yes/No, it will fall into the No Match branch. In that branch, you can read the image URL from FLOW.last_utterance, store it in a variable, and use an AI condition to check if a URL exists. If yes, continue the flow; if not, show the prompt again.