# 🛠technical-support
pieterh
pieterh·2 replies

Hello team! I'm trying out the phone agent, but somehow when I want to test the voice chat, it is not detecting sound. Tried with Chrome and Safari / with separate mic, internal mic / settings are allowing microphones for the website (not only the browser), but still no sound detection. I'd really like to test this out, is it something that you can help me activate?

Sahil | YourGPT
Sahil | YourGPT19/08/2026 11:23

hello @pieterh

Did you allow microphone permission? Also, could you send me a screenshot of the entire window, including the model and the top address bar?

standard1
pieterh
pieterh19/08/2026 11:28

Nevermind. I didn't select a Voice, and that was why it wasn't responding. Thanks for the quick response!