hello @Thomas Do you mean automatically clearing the session? Could you share more details about your use case or the situation where you think this would be needed?

Yes, it seems like when customers use the bot it answers better when the thread is refreshed. A lot of the users are not refreshing them so I was wondering if there was a way we can automate that.

hello @Thomas We don’t provide a timeout setting to automatically clear a visitor’s chat, because auto-clearing chats can cause issues for users.

However, we do offer a chat session timeout feature. When this timeout is reached, the chat session is automatically closed, and the user is prompted to start a new session to begin a fresh conversation. You can configure this timeout based on your requirements and try it out.