# đź› technical-support
Thomas
Thomas·3 replies

Hi team, is there a way for the bots to auto refresh their conversations rather than people clicking the refresh button on the top?

Sahil | YourGPT
Sahil | YourGPT17/12/2025 05:16

hello @Thomas Do you mean automatically clearing the session? Could you share more details about your use case or the situation where you think this would be needed?

Thomas
Thomas17/12/2025 20:21

Yes, it seems like when customers use the bot it answers better when the thread is refreshed. A lot of the users are not refreshing them so I was wondering if there was a way we can automate that.

Sahil | YourGPT
Sahil | YourGPT18/12/2025 05:47

hello @Thomas We don’t provide a timeout setting to automatically clear a visitor’s chat, because auto-clearing chats can cause issues for users.

However, we do offer a chat session timeout feature. When this timeout is reached, the chat session is automatically closed, and the user is prompted to start a new session to begin a fresh conversation. You can configure this timeout based on your requirements and try it out.