Where do you want that email to be shown Do you have any CRM where you are passing that lead data, or are you planning to?

basically, we do not want people to chat without submitting their business email ids. We want to pass this data to our crm- pipedrive

hello @KD I have shared your use cases with the team. One way is to add an option for custom validation on the email or any field in the pre-chat form. You can add this as a feature request in our feature request channels, and we will see and update you with this.

Hey! We infact upgraded to professional plan today just to solve this. However, even after using the ai studio- the pre-chat form is not getting validated.

It is still capturing gmail.com email ids.

Can you share the conversation in which it failed? Maybe there's an issue with the flow you have set up.

1. THIS IS the conversation that despite adding gmail.com it is capturing those ids.

i did some trial and error but getting the same issue even if i remove the pre chat form

2. when i tried studio ai today- i got this error midway.

Now i am unable to build this

hello @KD , Please share your project ID. I will check your flow.

Also, we are adding a validation feature for the fields in the pre-chatting form where you can add custom validation, which will ease your process for this

https://chatbot.yourgpt.ai/dashboard/71ba4027-27b2-4d66-909d-9c16b7a0243b/overview?tab=chatbot)

it is working now but it is asking for email id twice

if you can fix the business email thing- it would help me a lot.

let me know if you are not able to access the project

I have updated the flow. It seems you've removed the studio session event; the rest of the flow seems to work fine.

You can first test it inside the emulator with all the cases. After that, you have to publish that flow to be used with the production widget. Also, please disable the lead form, as you are going to capture it using the studio. You can also ask for the name there.

We also have an event for contact creation, which actually creates the contact with the captured email and data only if the email is valid and not a temporary email or one with the "+12@" format. This will add the lead as a contact to your system if you create a contact; otherwise, it will not.

Meanwhile, if we will be shipping that custom validation option in the pre-chat form, then you can disable studio and directly use that for the visitor. We are planning to ship it by today or maybe early next week.

Hey! thanks for picking this up- can you please inform me once you ship the business email validation in the pre-chat form.

thanks a lot 🙂

Hi Sahil,

Do let me know once the validation feature in pre-chat form is live.

@Sahil Additonally,

I deleted the AI Studio workflow as we were not getting desired output. But despite deleting that- the workflow is still live and the chatbot is still asking about the business email insted of directly starting with the pre-chat form. (FYI- I have enabled the pre-chat form)

you can check the bot live on osmos.ai

hello @KD After removing, did you publish the flow, or disable the flow?

We planned to ship it this week, we are currently testing it. We've also added some features that took some time.

@Peeyush @Rohit Joshi @Sahil Can someone please solve this on priority? Despite deleting the entire workflow and also disabling AI workflow- the chatbot is still asking for business email id on chat (there is no mention of this in the training)- Can someone please look into this.

It's been more than 12 hours since the bot is following this

hello @KD You haven't published your flow after the changes; that's why it was causing issues. I just published it.