# đź› technical-support
Donatas
Donatas·11 replies

@Sahil why is it that certain steps run multiple times in a loop (e.g. I'm being asked email multiple times, refund note is mentioned multiple times) even though they are purely sequential in the Studio UI?

Donatas
Donatas06/07/2026 15:43

I don't understand why does it say that the previous flow ended if there is another block connected after the email block?

Sahil | YourGPT
Sahil | YourGPT07/07/2026 05:13

hello @Donatas Can you share the URL for this? Did you create it manually, or was it generated using AI?

Donatas
Donatas07/07/2026 06:43

I removed almost all data entry fields because of this since the user experience was horrid - users would end up needing to enter their email multiple times over and over again. It's this Studio: https://chatbot.yourgpt.ai/dashboard/15e70fb4-a533-45d9-b8dd-d744e3c162d0/studio/flows/4692ea81-d79b-4c0b-a505-4595b2c42519 v1.0.19 and below

Donatas
Donatas07/07/2026 06:44

It was created manually

Sahil | YourGPT
Sahil | YourGPT07/07/2026 09:38

I’ll download Flow v1.0.19 and check what was causing the issue. As your current version no longer has that case.

Sahil | YourGPT
Sahil | YourGPT07/07/2026 12:32

@Donatas Can you share the flow that contains this above issue? I’m not able to find the relevant nodes in the flow version you shared above.

Donatas
Donatas07/07/2026 12:37

In v1.0.19 I believe the issue then was under 'Scenario 3' or 'Scenario 4'. You can recognize the troublesome area by the Capture user email blocks. Wherever we used user input it would loop at random times - hence all our current scenarios avoid user email entry blocks

Sahil | YourGPT
Sahil | YourGPT07/07/2026 12:55

Are you referring to this one?

Donatas
Donatas07/07/2026 13:12

Yes, that is one of them. It at times starts going in a loop instead of going to the next block. Here you can see a users example from a slightly older version:

Donatas
Donatas07/07/2026 13:13

Or you can see my screenshot from the initial message of the loop behavior

Sahil | YourGPT
Sahil | YourGPT07/07/2026 13:15

We’re testing the flow version you shared, and it appears to be working as expected.

If you could share the chat links where you’re experiencing this issue, along with the updated flow in which it’s occurring, we’ll review the new flow and investigate it further..