Hello, The attachments are missing from the inbox when messages arrive via email integration. This - Thread Discussion

# 🛠technical-support

Andreas·14 replies

Hello,

The attachments are missing from the inbox when messages arrive via email integration. This needs to be resolved urgently, otherwise we will unfortunately have to refrain from using YourGPT. Thanks!

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Sahil | YourGPT11/12/2025 12:21

Hello @Andreas , Let me check this and I’ll update you as soon as I have more information.

Andreas11/12/2025 13:51

pls let me know today

Andreas11/12/2025 13:52

Image

Andreas11/12/2025 13:53

Even when I send an email with an attachment from my inbox, the recipient receives the attachment as a link, and the link looks like spam.

Sahil | YourGPT11/12/2025 14:26

please share this conversation link

Sahil | YourGPT11/12/2025 14:41

Please test any new incoming email with attachments. You should now be able to see any attached files or images directly in the message.

Andreas11/12/2025 16:38

here https://chatbot.yourgpt.ai/dashboard/2a8176ed-07b6-424c-99f5-c7d0d79e4499/conversations/all/17654435545068656 @Sahil

Andreas11/12/2025 16:39

thanks, its working!

Sahil | YourGPT12/12/2025 08:09

hello @Andreas Are you still facing this issue? The email you sent was from your email app with attachments, correct? If the problem is still happening, could you share more details so I can help troubleshoot it?

Andreas16/12/2025 09:06

hi @Sahil (https://www.loom.com/share/b8e06a121cce40fda6bccfe9894d6f7c

Andreas16/12/2025 09:08

and https://www.loom.com/share/56f88a3525e74acd86113f53c78c4a12

Andreas17/12/2025 15:29

@Sahil

Sahil | YourGPT17/12/2025 17:41

hello @Andreas The team is working on identifying ways to improve this experience. I’ll update you as we progress.