# đź› technical-support
Diezel
Diezel·10 replies

@Sahil hi, this is the problem I'm having with WhatsApp:

https://www.loom.com/share/1f132fafa740417f8bca57a135e49c5f

this is the console log:

index-S1a1L-P8.js:1840 WebSocket connection to 'wss://chatbot.yourgpt.ai/socket.io/?EIO=4&transport=websocket' failed: createSocket @ index-S1a1L-P8.js:1840 index-S1a1L-P8.js:1840 WebSocket connection to 'wss://chatbot.yourgpt.ai/socket.io/?EIO=4&transport=websocket' failed: createSocket @ index-S1a1L-P8.js:1840 rrweb-plugin-console-record.js:160 DialogContent requires a DialogTitle for the component to be accessible for screen reader users.

If you want to hide the DialogTitle, you can wrap it with our VisuallyHidden component.

For more information, see https://radix-ui.com/primitives/docs/components/dialog (anonymous) @ rrweb-plugin-console-record.js:160 api.yourgpt.ai/chatbot/v1/whatsapp/enableWaba:1 Failed to load resource: the server responded with a status of 400 () VM552:1 Uncaught SyntaxError: Failed to execute 'appendChild' on 'Node': Identifier 'games' has already been declared at chatbot.js?v=1.0.1:5201:5286 at L1 (chatbot.js?v=1.0.1:41:24283) at Ms (chatbot.js?v=1.0.1:41:42406) at iU (chatbot.js?v=1.0.1:41:41228) at _a (chatbot.js?v=1.0.1:41:40275) at p7 (chatbot.js?v=1.0.1:41:36885) at Ai (chatbot.js?v=1.0.1:39:3279) at chatbot.js?v=1.0.1:41:34263 rrweb-plugin-console-record.js:160 DialogContent requires a DialogTitle for the component to be accessible for screen reader users.

If you want to hide the DialogTitle, you can wrap it with our VisuallyHidden component.

For more information, see https://radix-ui.com/primitives/docs/components/dialog (anonymous) @ rrweb-plugin-console-record.js:160 api.yourgpt.ai/chatbot/v1/whatsapp/enableWaba:1 Failed to load resource: the server responded with a status of 400 ()

Rohit | YourGPT
Rohit | YourGPT26/01/2026 11:29

Hello @Diezel,

I have checked this issue in detail for you. I found on the logs that the phone number verification status is EXPIRED. This means the verification code that was sent during initial setup has expired and needs to be re-verified. ```
Steps you will need to take for verification

  1. Go to Meta Business Suite
  1. Re-verify the Phone Number - Click on the phone number showing "Expired" status - Click "Verify Phone Number" - Choose to receive OTP via call or text message - Enter the received OTP to complete verification
  2. Retry Connection - Once the status shows "VERIFIED" or "Connected", retry connecting WhatsApp in YourGPT ```
Diezel
Diezel26/01/2026 11:32

@Rohit Joshi quick followup question

Diezel
Diezel26/01/2026 11:32

Can't find anywhere that says "expired" am I missing something?

Diezel
Diezel26/01/2026 11:32
Image
Rohit | YourGPT
Rohit | YourGPT26/01/2026 11:56

It is showing expired on the logs

Diezel
Diezel26/01/2026 11:56

So weird

Diezel
Diezel26/01/2026 11:56

Should I delete it and re verifiy it?

Rohit | YourGPT
Rohit | YourGPT26/01/2026 11:57

yes, please try that

Diezel
Diezel26/01/2026 13:12

@Rohit Joshi thanks for your help. Even thogh it wasn't yourgpt's fault it was a big help, Meta for some reason didn't work properly today and I had no way of knowing this.

Thanks again!

standard1
Rohit | YourGPT
Rohit | YourGPT26/01/2026 13:15

You’re welcome. Please feel free to reach out anytime.

standard1