# đź› technical-support
Kushal
Kushal·17 replies

This is Kushal from Clickyvicky

I created a simple flow to escalate users to a human agent with different reasons. However, for some reason, the buttons were not visible the second time. Here's the Loom recording: https://www.loom.com/share/4c2b120f94c8412a83f6e89f4484e4c9

I couldn't find the exact conversation, but while handling tickets I did notice a few users reporting that they couldn't see the buttons.

This is a serious UX and CX issue.

When I tested the flow the first time, the buttons appeared as expected. Unfortunately, I couldn't investigate further because I reached my usage limit. It seems. Please review the video till 20 secs. What is fix?

Also- Is there way to stop scenarios Individually and also remove AI without deleting the trigger?

Kushal
Kushal29/06/2026 10:19

I found one example here

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Sahil | YourGPT
Sahil | YourGPT29/06/2026 10:22

hello @Kushal
Could you share the link to this conversation?

Kushal
Kushal29/06/2026 11:12

@Kushal Here is anotther one https://chatbot.yourgpt.ai/dashboard/15e70fb4-a533-45d9-b8dd-d744e3c162d0/conversations/unread/17824968357796106 where the user is saying they can see options

Sahil | YourGPT
Sahil | YourGPT29/06/2026 12:12

hello @Kushal Can I test a chat session inside your bot?

Kushal
Kushal29/06/2026 12:30

Sure @Sahil

Sahil | YourGPT
Sahil | YourGPT29/06/2026 13:14

hello @Kushal
It looks like the widget’s color settings were modified. Since the primary color is set to white, the button is also using white, which is causing the issue. You’ll need to adjust the color settings to fix it.

Kushal
Kushal29/06/2026 13:33

@Sahil The test window is show show it should work.

2 quick question- 1. I disabled the ai agent by removing the triggers from othe flows. But is there an alternate way by which I restrict AI from entering a chat or after it has been escalated?

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Kushal
Kushal29/06/2026 13:35
  1. Is there way to short inbox from old to new?
Kushal
Kushal29/06/2026 13:59
  1. For the scenario I created- I am not able to translate them to users lanaguge how can I do that?
  2. aLso when there are button I want user to select buttons and disable the reply text box how can I do that?
Kushal
Kushal29/06/2026 14:43

@Sahil

Sahil | YourGPT
Sahil | YourGPT29/06/2026 17:13

Disabling the text box is not supported for any case. What language have you set in your chatbot ?

Kushal
Kushal30/06/2026 07:57

The issue is with the text on the buttons and the message that is sent along with them.

Users contact us in many different languages, including Italian, Russian, Hungarian, French, Swedish, Arabic, and Czech. However, the buttons are always displayed in English, even though Auto Detect is enabled.

This is happening in our live environment.

This is the scenario: https://chatbot.yourgpt.ai/dashboard/15e70fb4-a533-45d9-b8dd-d744e3c162d0/studio/flows/855bf5f9-7898-405a-9f6c-dde3c1640da9

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Kushal
Kushal30/06/2026 07:57

@Sahil

Sahil | YourGPT
Sahil | YourGPT30/06/2026 08:12

Automatic translation of button text is not supported for dynamic buttons created in Studio. If you’d like this functionality, please add it as a feature request in our feature request channel. I’ll share your feedback with our team.

Kushal
Kushal30/06/2026 11:14

@Sahil Got it thanks. I will put in feature