URGENT - production chatbot completely silent for 7 days 🙏 Since Aug 20 (~04:15 UTC) our bot sends ZERO AI replies in production: customer messages arrive in Conversations, the widget shows a typing indicator, then generation dies silently - no reply, no error. Debug Lab Logger shows every message ending right after 'Checking for automated responses' with no AI step. We ruled out everything client-side today: raised the legacy throttling limits, tested fresh conversations, fully disabled the Studio flow, and tested two different models - no change at all. Emulator + Agent Playground answer perfectly, paid plan with plenty of credits. Hard evidence from our web-server access logs: YourGPT's function calls (python-requests UA) hit our API with HTTP 200 daily until Aug 20 at 04:15 UTC and then stopped completely - nothing on our side blocked them (zero 403s). We also received a 'Session Throttling Limit Reached' notification at that exact moment. We already opened a dashboard-chat ticket and emailed support today. Day 7 of a full outage on a live store - could staff please escalate to engineering? Happy to DM account details.