# đź› technical-support
osmostgdrxvgbdrxcv
osmostgdrxvgbdrxcv·7 replies

Video Screenshot link: https://drive.google.com/file/d/1ZD4XrlBs5l8m4woB1GFrY1hP9yaVeuqD/view?usp=sharing

The chatbot is not responding to many people. Many responses are now stopping at hi. Please resolve this issue @Sahil . Website: https://www.osmos.ai/

It is working for some people & for some the chatbot does not respond- shared in the video.

Sahil | YourGPT
Sahil | YourGPT07/09/2026 06:08

@osmostgdrxvgbdrxcv Have you checked whether any session throttling or limiting is enabled, or if you’ve received any notifications about it? That could be one of the reasons for this issue. Also, are you able to reproduce the issue again?

osmostgdrxvgbdrxcv
osmostgdrxvgbdrxcv08/09/2026 05:46

Hi Sahil,

Yes, throttling is enabled but still a new user should not experience it. Showing some chats here.

I feel even the user & us should be shown why chatbot did not reply. - If the issue is due to limit it should show that to user & us in the chat.

Can you please check our account & tell us why we are facing this?

ImageImage
Sahil | YourGPT
Sahil | YourGPT08/09/2026 06:38

please share link for these chats..

osmostgdrxvgbdrxcv
osmostgdrxvgbdrxcv10/09/2026 04:44

any update?

Sahil | YourGPT
Sahil | YourGPT10/09/2026 06:52

We checked these two chats and also looked for more instances of the same scenario, but couldn’t find any other chats. This could also happen due to a temporary network drop or connection issue.

We’re still looking into it. If you come across any new chats experiencing the same issue, please share them with us. Also, if you’re able to reproduce the issue in any way, that would be really helpful for us to investigate further.