# 🛠technical-support
Otter
Otter·3 replies

Hello, we are experiencing an issue with our chatbots. Our flows are live, but whenever a user triggers one, it fails without any clear reason. The problem appears to be related to tokens: we encountered the same issue 2–3 weeks ago, and increasing the token limit resolved it. However, since the token limit has been reached again, the issue has returned.

Sahil | YourGPT
Sahil | YourGPT06/05/2026 08:08

hello @Otter
checking this...

Sahil | YourGPT
Sahil | YourGPT06/05/2026 08:32

Can you share the conversation links where this issue occurred?

Also, regarding the screenshot you shared over email—could you clarify what exactly is going wrong there? From an initial look, it doesn’t seem related to token limits.

Otter
Otter06/05/2026 09:02

Hello @Sahil , actually the problem is with the flow. The intention is detected, the user communicates his email and this puts a message "Please provide valid email" and this problem occurs in all conversations. This issue had already been reported, and you had added 10M of credits to us; the problem had been resolved until we had exceeded this number of credits. We currently have 210M+∞