We use YourGPT with crisp chat. One limitation that we are finding is that when our human team contr - Thread Discussion

# 💬general-chat

brett013·9 replies

We use YourGPT with crisp chat. One limitation that we are finding is that when our human team contributes to a chat (via the crisp chat interface), that part of the conversation is lost to YourGPT. When we hand the conversation back to the AI, it answers inappropriately due to having missed that human part of the conversation. Is there a way to solve this? Perhaps we can tweak our config somehow? I've looked at having my team use the YourGPT conversations, but the ability to chat there seems to be disabled by the integration.

Sahil | YourGPT07/10/2025 05:40

hello @brett013 I understand your use case. I’ve shared this with our development team, and we’re currently reviewing it. We’ll update you as soon as we make progress or have any findings to share.

brett01307/10/2025 06:11

Many thanks.

brett01311/10/2025 10:56

Any thoughts from your end yet please?

Sahil | YourGPT11/10/2025 17:07

hello @brett013 This is one of the active item, our engineering team is currently exploring this. I will keep you posted as we make some progress.

brett01320/10/2025 07:53

Hi. Any ideas yet on this please?

Sahil | YourGPT20/10/2025 10:27

hello @brett013 We’ve added a new option in the Crisp settings called “Operator Message Sync.” Please enable it and test again.

brett01321/10/2025 09:58

Thanks. I have enabled the new option. What difference should I notice? And where will I see evidence of the effects? Or are the effects happening 'under-ther-hood' and the difference I'll see will be in YourGPT having full context now?

brett01321/10/2025 09:59

Many thanks for adding this feature. I trust other crisp users will find it handy too.

brett01322/10/2025 13:52

From a "Previous messages limit" and "Knowledgebase Nodes" perspective, what are recommended settings with this new functionality please?