When a customer inquiry comes in, can the AI bot retrieve order information from our order managemen - Thread Discussion

# 🛠technical-support

Gergo·3 replies

When a customer inquiry comes in, can the AI bot retrieve order information from our order management system via a webhook or API? <@&1318570271330009119>

Sahil | YourGPT17/12/2025 14:39

hello @Gergo Yes, you can easily create this kind of flow using the Studio or with the Functions feature we have.

Gergo17/12/2025 14:41

Could you send me a template or a video that shows how this works in practice? @Sahil

Sahil | YourGPT17/12/2025 14:57

You can try this by adding an API function using your CRM API.

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