Hi, <@&1318570271330009119> I need help with one of my flows. I set it up so that the bot sends on - Thread Discussion

# 🛠technical-support

Gergo·2 replies

Hi, <@&1318570271330009119>

I need help with one of my flows. I set it up so that the bot sends one message if the client writes from WhatsApp and a different message if they write from email. However, the bot does not send the custom messages I configured.

In addition, the bot always replies using the knowledge feature, even though the knowledge base is empty, or it responds with random answers, despite the prompt specifying that it should not reply.

Please help me with this as soon as possible.

Sahil | YourGPT12/12/2025 08:06

hello @Gergo
Let me help you with this. Could you share the flow you’ve created so far, or the project link where you want this flow to work? Also, please share the conversation where the Knowledgebase and Security Prompt issue is occurring.

Gergo12/12/2025 12:02

I’ve just finished it and I’m testing it now if it doesn’t work, I’ll message here again.