I reviewed your Studio flow, and it seems a bit complex with multiple things happening. Could you please share the conversation links where you experienced these issues? Also, let me know when this started occurring—was it after any updates you made to the flow, or has this flow never worked as expected?

yes we are trying to create a multi agent system, with multiple/separate flows for orders, sales, support, warranty, pre-sales recommendation etc. Also they have never worked on whatsapp from the beginning as we were expecting. However on some devices we do get replies but that is mostly taken from agent persona. In the conversation section we can see that the bot has detected some intents but after identification it responds nothing nor it triggers any flow.

here's an example conversation:

https://chatbot.yourgpt.ai/dashboard/adb20105-08cb-40a9-93f3-66b378b9a32a/conversations/all/17749372758257820

Hi Sahil, any further updates from your side regarding this issue?

I will provide you with an update by tomorrow.

Hi Sahil, any update from your side?

@Rohit Joshi Hi Rohit, we need your support to complete the dashboard work and go live with the chatbot before the plan renewal. It would be really helpful if you could look into this at the earliest and assist us with the same. Thank you!

Hello @Î'll_ÅbDüct_yœ,

Sure! I will check with the team and get back to you.

hello @sanskriti Looks like your Shopify token has expired, which is why the flow isn’t executing. Please check the logs—you should be able to see this reflected there.

Hi @Sahil can you share the scenario link where this is happening/shown?

you can check the logs of this conversation...

Hi @Sahil, I have fixed the code to automatically generate new token. However the question still remains as to why on the whatsapp bot is still not integrated or fetching details from the flow or following any scenario?

Have you created any new conversations after the update? If so, please check the logs to see if any errors are still occurring, or confirm whether the fetching code is executing successfully.

You can share the conversation link—we’ll review the logs..

https://chatbot.yourgpt.ai/dashboard/adb20105-08cb-40a9-93f3-66b378b9a32a/debug?tab=logger&conversationId=17749372758257820

Here's the new conversation, I see in the logs that we are getting a response but not shown to the customer.

hello @sanskriti Where are you getting this process.env from? I don’t think it will work in this context.

what do you suggest we do? I have tried with hardcoded creds and using FLOW.SHOPIFY_CLIENT_ID and so on; both process lead to no response from the bot.

When you’re working on this in studio, please make sure to test it using the emulator and also check the logs.

Also, if you’ve added any config variables, make sure you’re actually using them correctly. If needed, you can print the variables or use the variable inspector/popup to verify what values are stored in them.

Your flow in WhatsApp is stopping because an error is occurring, and in some cases, it isn’t handled properly since no path is attached to manage it.

Hi @Sahil , We have tested with both emulator and live from whatsapp. We have used both our custom flows and templates from shopify given in your app. This is the standard Order Status flow template provided by your app for shopify order status, and I have it enabled in quick replies now instead of our personalised created flow, as you can see the templates are as it is, and none of the code blocks have been changed and config variables are set up as you mentioned, however the issue still persists.

Hi @Sahil @Rohit Joshi, we are using buttons in our whatsapp flow and we had a conversation with Rohit regarding the same that once the user has used a button it should be freezed however currently the butttons are always open and answers whenever they are clicked upon; even after using it once; even after the chat history is days old. After one use can the button be freezed?

hello @sanskriti The buttons shown in WhatsApp are controlled by WhatsApp itself. As far as we know, WhatsApp does not provide an option to disable buttons.

If you’ve come across any chats in whatsapp where buttons appear disabled, please let us know—we’ll look into it and check if there’s any supported way to achieve this.

Additionally, for older conversations that remain inactive for a long time, we offer an auto-close and auto-resolve feature. This resets the session after inactivity, ensuring that any new message is treated as a fresh session.

@Sahil @Himanshu Alternatively, could we make the irrelevant options disappear or turn invalid once the relevant one is selected? Basically, I’m wondering if there’s any alternative approach we can use here in case freezing isn’t possible right now.