Hi, is there a way for us to edit the “from” name? Please see the attachment. The yourGPT template should be deleted. <@&1318570271330009119>

I’d like to filter the messages by individual channels, such as WhatsApp or email. Is there a way to filter them using the condition block?. <@&1318570271330009119>

is there any way to get more than 60 FAQ in the training area? <@&1318570271330009119>

Hello, I accidentally deleted a chatbot from one of our projects. Could you please help me restore it?

Hi! Can the bot fetch information of the page the user is on when using the bot so that if the user asks for example: "Tell me about these products", the bot knows the context from the current page.

Hi, I entered the DNS entries for email integration in the domain yesterday. They are still not recognized in yourgpt, even though mxtoolbox recognizes the correct entries. <@&1318570271330009119>

I have set it up so that after the first message, as soon as a session has been created, an automatic message is sent:

Hello, we will get back to you within 48 hours. 😊 (working days)

After this message, the chat should be handed over to an employee and the AI bot should no longer respond.

If the visitor sends another message, the AI bot responds. <@&1318570271330009119>

Hi Team, if I submit an image during an ongoing chat with the bot, will it keep the image file or link? For example, if a user submits an image earlier in the conversation, will I still be able to access that image at the end of the conversation for other purposes, such as a ticketing workflow or sending it to my email for tracking?

i want when the user sent his first message the bot replays with custom message saying : by using the bot the user accept the terms of use , how can i do it?

Hi team, I have some questions:

In whatsapp:

• The event "Session created" is executed only in the first message, or after every session closed are reopened?
• How can I refresh my API access token on every user first message?

Hi Team, may I know why the bot does not continue with the remaining flow after the create contract tool is executed?

I have a few questions: 1. What's the difference between conversation and query 2. How does automative response work in comparison to FAQs

Hello,

The attachments are missing from the inbox when messages arrive via email integration. This needs to be resolved urgently, otherwise we will unfortunately have to refrain from using YourGPT. Thanks!

<@&1318570271330009119>

Hi, <@&1318570271330009119>

I need help with one of my flows. I set it up so that the bot sends one message if the client writes from WhatsApp and a different message if they write from email. However, the bot does not send the custom messages I configured.

In addition, the bot always replies using the knowledge feature, even though the knowledge base is empty, or it responds with random answers, despite the prompt specifying that it should not reply.

Please help me with this as soon as possible.

Hey. So all teh traffic to my site is via SEO. I have a ton of blogs. I want my chat wdgent to pop up and give AI relevant to the page they are landing on. Is this possible? I use webflow as my CMS.

Hi team, I’m facing an issue with the code feature. Inside the code block, I’m unable to apply spacing properly.

Hi, in the website bot plugin under the Help tab the information that’s already available on the YourGPT page doesn’t appear. https://chatbot.yourgpt.ai/dashboard/f3d3bd5e-2955-4b29-a9da-b70eb175c628/helpdesk/articles <@&1318570271330009119>

Hi <@&1318570271330009119>, when the bot fetches information via web search the "bot typing" animation in the chat widget shows for a while and as the information fetch takes time, the animation ends after some time even though the bot is still working. Users have thought that the bot has freezed when the animation stopped. Could the animation timeout be extended?

Hi team, is there a way for the bots to auto refresh their conversations rather than people clicking the refresh button on the top?

When a customer inquiry comes in, can the AI bot retrieve order information from our order management system via a webhook or API? <@&1318570271330009119>

Hi <@&1318570271330009119>. I was trying to configure the widget to appear on my website (webflow), but I'm not sure I'm doing things the right way. I used the script, because embedding the iframe wasn't giving me the same layout as portraied on the widget page (image), with the little button to popup the widget and everything. I can't test it for now because it gives me a 401 error as I didn't configure the DNS yet. But will this script show the widget exactly as showed on the page? Because until not I didn't have any luck.

Thank you!

Hi team, our bot seems to link products that are out of stock or old links that are no longer in the knowledge base after refreshing the links. Is there solution to this?

Hi Support Team,

We’re facing two issues in our bot flow configuration:

When we use a button bubble to trigger an event, the bot does not respond based on the intended intent if the Session Created event is configured initially. We also tried adding conditions and tested this with Rohit on a call, but it still didn’t work. Could you please advise on the correct setup or workaround for this?

In the flow where we capture a variable, when the input type is set to “YourGPT typing”, the typing bubble does not appear for the user. Could you help us understand why this is happening and how to fix it?

Hi team!

How can I handle a user from sending multiple messages separately? ie:

• "I want to book a flight from buenos aires to argentina, January 20"
• "Economy"

Is this possible?

Hi Support Team

Im facing issue with Throttling Limit, when the user reaches the limit it dose send the limit message

Hi team,

This chatbot does not work and answer any questions. Help me check the cause, thanks!

https://widget.yourgpt.ai/703a3396-7979-4cbc-b56e-37c29b3bade7

Good evening , im facing some issues with my api function

hi @Sahil when our website loads these payloads are getting downloaded, can we by any chance not have them

also can we change thw widget theme to match our website color instead of the given one apart form these

<@&1318570271330009119>